Food Services Worker

Food Service Workers are the face of Nutrition and Food Services at VA. These professionals prepare and serve food and perform sanitation duties. Food Service Workers promote health and wellness across VA by providing nutritious, well-balanced meals with superior customer service.

Job Duties

  • Assembles and serves meals and nourishment while providing superior customer service
  • Assembles foods on a meal tray line or in a cafeteria
  • Cleans and sanitizes kitchen and food service items

Knowledge Areas

Need to have a thorough understanding of:

  • Food service processes (e.g., tray line, cafeteria line and meal service)
  • Kitchen equipment (e.g., dishwasher, coffee maker and steam table)
  • Food safety and sanitation (e.g., food-borne illness and Hazard Analysis & Critical Control Points System (HACCP))
  • Food storage and transportation requirements
  • Modified and therapeutic diets
  • Food disposal and recycling processes
  • Food preparation (e.g., combining ingredients and chopping uncooked food)
  • Inventory controls (e.g., receiving supplies, pulling items from storage, and stocking storage and service areas)
  • Food services software (e.g., VistA and COTS)
  • Fire and safety procedures

Education and Licensure

Job announcements may contain more specific requirements:

  • No mandatory requirement

Training & Developmental Experiences

Entry

Grade Range: 1-2

Developmental Experiences

  • Volunteer at a soup kitchen
  • Use a commercial dishwasher
  • Use a clean surface to prepare chicken
  • Separate perishable food items from groceries and store in a refrigerator or freezer
  • Work in a nursing home
  • Operate a commercial food disposal safely
  • Prepare a salad
  • Pull food items from storage
  • Fill customer orders at a fast food restaurant
  • Replace the batteries in a smoke detector

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Mid

Grade Range: 3-3

Developmental Experiences

  • Cross-train on all tray line stations
  • Use a commercial dishwasher
  • Label and date all food items
  • Monitor and document food temperatures
  • Attend a modified diet training
  • Sort food waste according to established guidelines consistently
  • Document the process of chilling a prepared salad according to established procedures
  • Assist with a freezer inventory
  • Interpret all diet cards, tray tickets and selective menus accurately
  • Participate in a fire drill

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Senior

Grade Range: 4-4

Developmental Experiences

  • Train a new employee to work on the serving line
  • Calibrate a thermometer
  • Label and date all food items
  • Check dates on labeled food items and discard items that have exceeded their expiration date
  • Read and discuss the diet manual
  • Sort food waste according to established guidelines consistently
  • Prepare food items for tray line in a punctual manner
  • Receive food shipment and accurately complete the appropriate documentation
  • Use food service software independently
  • Explain Rescue, Alarm, Contain and Extinguish (RACE) and Pull, Aim, Squeeze and Sweet (PASS) procedures to an inspector

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Supervisor

Grade Range: 2-4

Developmental Experiences

  • Provide a stretch assignment to an employee to leverage and improve their skills
  • Recognize and reward team efforts and individual accomplishments
  • Help others to plan, organize, and prioritize workloads to ensure timely high quality deliverables
  • Articulate VA’s mission externally to advocate for Veterans
  • Assist employees on setting realistic goals based on their strengths and areas for growth
  • Update stakeholders on changes that may affect them
  • Identify new internal colleagues to partner with to achieve organizational goals
  • Develop a relationship a with peer outside of the work unit
  • Facilitate a discussion where others can share their differences of opinion
  • Identify novel ways of performing work that increases efficiency

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Professional Associations

Membership in professional organizations can be useful in maintaining an awareness of developments in the field. These organizations are examples of associations aligned with this position:

Career Fit

Work Interest

Work Interests refer to the types of work activities that interest you, such as interacting with people, thinking of new ideas, or working with your hands. The chart below shows the Work Interest Profile for this job.

Work Environment

Work Environment refers to the setting in which you like to work, such as inside or outside, in a competitive or supportive environment, or in an environment with a little or a lot of time pressure. The chart below shows the Work Environment Profile for this job.

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