Rating Veterans Service Representative

Rating Veterans Service Representatives (RVSR) serve as decision makers for claims involving rating decisions. Rating Veterans Service Representatives are responsible for analyzing claims, applying VA's Schedule for Rating Disabilities (Rating Schedule), and preparing rating decisions. These employees inform the Veterans Service Representatives (VSR) and claimant of the decision and the basis and reasons for the decision. These professionals work to ensure that Veterans receive the care and benefits they have earned through their service.

Job Duties

  • Determines if a Compensation and Pension examination needs to be ordered for each issue of record
  • Prepares a rating decision in response to various claims with second signature review
  • Determines if new and material evidence has been submitted to reopen a claim

Knowledge Areas

Need to have a thorough understanding of:

  • Research methods for information related to laws, rules, and policies
  • Laws, precedents, regulations, agency rules and procedures, and due process related to claims processing
  • VA's Schedule for Rating Disabilities
  • Claims processing phases (i.e., public contact, triage, pre-determination, and development)
  • Applicable electronic data processing and tracking systems (e.g., COVERS, VACOLS, and RBA 2000)
  • Communication techniques appropriate for a wide diversity of audiences
  • Characteristic features and risk factors associated with the most frequent medical claims
  • Policies and procedures regarding privacy and release of information
  • VA intranet and rating job aids (e.g., Evaluation Builder and Special Monthly Compensation (SMC) Calculator)
  • Medical references (e.g., Diagnostic and Statistical Manual of Mental Disorders IV and Merck Manual)

Education and Licensure

  • No mandatory requirement

Training & Developmental Experiences

Entry

Grade Range: 7-9

Developmental Experiences

  • Determine if a Compensation and Pension examination needs to be ordered for each issue of record
  • Include the rating schedule in a letter submitted to a Veteran
  • Determine whether all necessary treatment records are on file

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Mid

Grade Range: 10-12

Developmental Experiences

  • Prepare a rating decision that explains complex legal and medical concepts in laymen's terms
  • Independently evaluate all evidence of record to produce an accurate rating decision
  • Update information on VETSNET and verify it is complete and correct
  • Apply the rules of evidence and develop a case according to M21-1MR and 38 CFR requirements
  • Confirm the link between a diagnosis and a stressor
  • Provide feedback to a Veterans Service Representative on further development actions needed to complete a claim
  • Identify any fast letters that apply to a claim
  • Determine whether the exam of record is sufficient for rating purposes
  • Volunteer to be on a sensitive case team

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Supervisor

Grade Range: 12-13

Developmental Experiences

  • Conduct a formal appraisal with an employee to assess performance goals
  • Identify internal networking opportunities
  • Manage a team while promoting morale and achieving specified results
  • Communicate to employees how their role fits into the overall scope of the project
  • Express needs, concerns, or requests to senior staff in order to achieve project results
  • Mediate a simple conflict or disagreement among staff members
  • Make decisions and plans based on changing conditions and current events
  • Provide recommendations to senior personnel on how to improve organizational effectiveness and efficiency
  • Assist employees in developing short-term and long-term career goals
  • Assist employees in setting realistic goals based on their strengths and areas for growth

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Senior (DRO)

Grade Range: 13-13

Developmental Experiences

  • Identify the M21-1MR that applies to a claim
  • Apply the rules of evidence and develop a case according to 38 Code of Federal Regulations (CFR) requirements
  • Mentor a new Rating Specialist in the application of the schedule
  • Provide guidance to a Veterans Service Representative (VSR) and a Rating Veterans Service Representative (RVSR) on further development actions needed to complete a claim
  • Update and maintain information on the Veterans Appeals Control and Locator System (VACOLS) and verify it is complete and correct
  • Prepare a statement of the case and supplemental statement of the case to further explain a decision
  • Confirm the link between a diagnosis and a stressor in relation to Posttraumatic Stress Disorder (PTSD)
  • Verify the proper power of attorney
  • Identify a proper level of Special Monthly Compensation (SMC) using the SMC calculator
  • Prepare a decision linking secondary conditions to diabetes or other primary disabilities

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Professional Associations

Membership in professional organizations can be useful in maintaining an awareness of developments in the field. These organizations are examples of associations aligned with this position:

Career Fit

Work Interest

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Work Environment

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