Equal Opportunity Assistant

Equal Opportunity Assistants provide technical, clerical and administrative support to Equal Employment Opportunity (EEO) Managers. They use their subject matter expertise to support EEO complaint processing and hearings, as well as other civil rights programs and activities. Equal Opportunity Assistants work to foster an inclusive work environment that values diversity and makes VA better prepared to meet the many different challenges facing the Department. Equal Opportunity Assistants provide critical support services that make a real difference in the successful operation of the Department and in accomplishing VA’s mission.

Job Duties

  • Assists in developing EEO, sexual harassment and diversity-related training programs
  • Establishes and maintains tracking systems for the EEO program
  • Assists in preparing a variety of reports (e.g., special, recurring, formal and informal reports)

Knowledge Areas

Need to have a thorough understanding of:

  • Clerical practices and office routines
  • Fund control points (e.g., integrated fund distribution activity, accounting and procurement)
  • Data gathering and processing techniques used in creating EEO reports
  • EEO complaint process
  • Oversight and maintenance of confidential records
  • EEO laws and other pertinent regulatory guidelines
  • EEO program planning, coordination and evaluation
  • VA benefits and services available to Veterans
  • The mission, vision and services offered by the various organizations within VA (e.g., Veterans Benefits Association (VBA), Veterans Health Administration (VHA), and National Cemetery Administration (NCA))
  • Techniques used to elicit information from individuals regarding Equal Employment Opportunity (EEO) issues

Education and Licensure

  • No mandatory requirement

Training & Developmental Experiences

Entry

Grade Range: 5-6

Developmental Experiences

  • Provide administrative and clerical office support (e.g., typing, filing and scheduling)
  • Manage the office budget
  • Monitor and track EEO complaint data
  • Resolve employee disputes
  • Protect and maintain sensitive employee information
  • Conduct basic library or website research on EEO laws and policies
  • Assist in coordinating meetings, conferences and training sessions
  • Research VA mission and objectives
  • Follow an established protocol to resolve a conflict
  • Obtain basic information regarding EEO claims (e.g., personal information about the claimant and details about the complaint)

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Mid

Grade Range: 7-9

Developmental Experiences

  • Edit reports and correspondence for correct format, grammar and spelling
  • Function as the Fund Control Point Clerk to ensure control point activities for EEO are processed in a timely manner
  • Provide recommendations on EEO issues based on statistical data
  • Destroy records in accordance with the Records Control Schedule (RCS)
  • Compile and assemble information regarding personnel laws and regulatory guidelines relating to major HR specializations (e.g., classification, recruitment and placement, and employee benefits)
  • Assist in designing and conducting EEO-related training courses for employees at all levels, including EEO staff
  • Provide basic guidance to Veterans regarding VA benefits and services
  • Create a referral list that provides employees and applicants with points of contact for questions and concerns
  • Ask open-ended questions about the complaint to obtain detailed information that will be used to decide how to refer the claim

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Professional Associations

Membership in professional organizations can be useful in maintaining an awareness of developments in the field. These organizations are examples of associations aligned with this position:

Career Fit

Work Interest

Work Interests refer to the types of work activities that interest you, such as interacting with people, thinking of new ideas, or working with your hands. The chart below shows the Work Interest Profile for this job.

Work Environment

Work Environment refers to the setting in which you like to work, such as inside or outside, in a competitive or supportive environment, or in an environment with a little or a lot of time pressure. The chart below shows the Work Environment Profile for this job.

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