Administrative Officer

Administrative Officers provide administrative oversight and responsibility for business functions in support of departments within the health care system. Administrative Officers make a difference in the lives of Veterans and families by ensuring that VA delivers exceptional health care and services that meet patient needs. These positions may or may not have supervisory responsibilities. Administrative Officers serve as the overall business manager for their department.

Job Duties

  • Oversees business functions for a department within a health care system
  • Analyzes and interprets data and presents information to support sound business decisions
  • Plans and manages human and financial resources, contracts, space and equipment

Knowledge Areas

Need to have a thorough understanding of:

  • Management analysis and planning principles, concepts and tools
  • Resource management (e.g., financial, space and equipment)
  • Human Resource procedures (e.g., staffing, benefits, employee and labor relations)
  • Contract development, execution and management
  • VA specific databases (e.g., Veterans Health Administration Support Service Center (VSSC), Allocation Resource Center (ARC) and ProClarity)
  • Procurement and inventory procedures and regulations
  • Workload documentation guidelines
  • Administrative programs and support services (e.g., records management, time and attendance and scheduling)
  • Reimbursement procedures (e.g., VERA (Veterans Equitable Resource Allocation) and insurance capture)
  • Health care regulations (e.g., governmental and accrediting bodies) and Veterans Health Administration (VHA) policies and procedures

Education and Licensure

  • No mandatory requirement
  • Recommended graduate degree; health care administration/management focus

Training & Developmental Experiences

Entry

Grade Range: 7-9

Developmental Experiences

  • Identify a problem and gather data to support decision making
  • Track inventory and monitor par levels
  • Gather data and prepare a resource request
  • Gather workload documentation and monitor for consistency with guidelines
  • Follow hiring process from vacancy to selection
  • Provide assistance to Contracting Officer's Representative (COR) on one contract from identification of requirement to execution
  • Maintain records, time and attendance documentation
  • Gather workload data from ProClarity
  • Read the current Veterans Equitable Resource Allocation (VERA) manual
  • Read accrediting standards (e.g., Occupational Safety and Health Administration (OSHA) and The Joint Commission (TJC)) and Veterans Health Administration policies and directives as they are released

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Mid

Grade Range: 11-13

Developmental Experiences

  • Identify a problem and utilize data analysis to identify, present and implement solutions
  • Utilize inventory information to identify cost savings and efficiencies
  • Analyze data to support and present a resource request
  • Analyze workload documentation to identify specific trends and corrective actions
  • Perform hiring process from creation of position description (PD) to entrance on duty (EOD)
  • Serve as a Contracting Officer's Representative (COR) for one contract
  • Oversee scheduling and time and attendance for work unit
  • Create workload forecasting projections from ProClarity database
  • Identify and implement strategies to maximize Veterans Equitable Resource Allocation (VERA) reimbursement
  • Ensure compliance with accrediting standards (e.g., Occupational Safety and Health Administration (OSHA) and The Joint Commission (TJC)) and Veterans Health Administration policies and directives

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Professional Associations

Membership in professional organizations can be useful in maintaining an awareness of developments in the field. These organizations are examples of associations aligned with this position:

Career Fit

Work Interest

Work Interests refer to the types of work activities that interest you, such as interacting with people, thinking of new ideas, or working with your hands. The chart below shows the Work Interest Profile for this job.

Work Environment

Work Environment refers to the setting in which you like to work, such as inside or outside, in a competitive or supportive environment, or in an environment with a little or a lot of time pressure. The chart below shows the Work Environment Profile for this job.

Go to the My Career Fit Tool