Mail and File Clerk

Mail and File Clerks manage and process mail. These professionals sort and distribute incoming and outgoing mail using a variety of office equipment. Mail and File Clerks constantly improve methods to ensure mail is processed in a timely, accurate and secure manner.

Job Duties

  • Processes incoming and outgoing mail
  • Operates and monitors mail equipment
  • Implements and adjusts established mail procedures to ensure timeliness, accuracy and security

Knowledge Areas

Need to have a thorough understanding of:

  • Mail types and document handling procedures
  • Mail security and emergency procedures
  • Office equipment operation (e.g., copiers, printers and electronic date stamps)
  • Records management
  • Tracking software systems (e.g., UPS tracking)
  • VA and organization-specific mission, vision and goals
  • VA, federal and other laws and regulations (e.g., U.S. Postal Service and the Privacy Act of 1974)

Education and Licensure

  • No mandatory or recommended education

Training & Developmental Experiences

Entry

Grade Range: 2-5

Developmental Experiences

  • Categorize a set of documents based on their subject matter
  • Review federal mail security regulations
  • Create a brochure or a flyer
  • Use a public library record system to find information
  • Track a package
  • Read and review VA's website for organizational awareness
  • Research the U.S. Postal Service laws and regulations

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Mid

Grade Range: 7-9

Developmental Experiences

  • Create a system for mail distribution
  • Volunteer as an Emergency Preparedness Official
  • Schedule preventative maintenance for a copier
  • Lead the review of a revised VA directive related to records management
  • Maintain a spreadsheet to track multiple packages
  • Write a summary about how your organization helps Veterans
  • Explain the application of the Privacy Act in mail processing to a new hire

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Professional Associations

Membership in professional organizations can be useful in maintaining an awareness of developments in the field. These organizations are examples of associations aligned with this position:

Career Fit

Work Interest

Work Interests refer to the types of work activities that interest you, such as interacting with people, thinking of new ideas, or working with your hands. The chart below shows the Work Interest Profile for this job.

Work Environment

Work Environment refers to the setting in which you like to work, such as inside or outside, in a competitive or supportive environment, or in an environment with a little or a lot of time pressure. The chart below shows the Work Environment Profile for this job.

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