Patient Services Assistant

Patient Services Assistants help determine patients’ eligibility and benefits for medical care and treatment for all inpatient and outpatient services. These professionals support all aspects of the administrative process through patient-focused care to ensure quick and efficient treatment for patients.

Job Duties

  • Receives and processes patient applications for benefits
  • Determines patient eligibility for benefits
  • Counsels patients and staff on entitlement to benefits

Knowledge Areas

Need to have a thorough understanding of:

  • Benefits eligibility and entitlement requirements
  • Medical office support processes (e.g., greeting patients in person and by phone, and documenting patient concerns)
  • Computer programs (e.g., Veterans Health Information Systems and Technology Architecture (VistA) packages and Computerized Patient Record System (CPRS))
  • Policy, regulations and station directives (e.g., VA benefits eligibility and the Health Insurance Portability and Accountability Act (HIPAA))
  • Information security methods and principles
  • Medical administrative policies and procedures
  • Medical terminology, abbreviations and symbols
  • Patient rights, responsibilities and medical eligibility for care
  • Scheduling and coordinating
  • Data management and analysis techniques

Education and Licensure

Job announcements may contain more specific requirements:

  • No mandatory or recommended education

Training & Developmental Experiences


Grade Range: 5-6

Developmental Experiences

  • Retrieve and enter data in a workplace environment (e.g., insurance)
  • Work as a customer service representative
  • Retrieve a specific file from a computer program
  • Review Health Insurance Portability and Accountability Act (HIPAA) policies and procedures
  • File confidential materials correctly
  • Review organization’s policies and procedures
  • Volunteer at a local medical facility
  • Explain patient rights to a patient or family member
  • Organize a project schedule with multiple factors
  • Run a query on a large data file

Training Resources

* This is an internal Department of Veterans Affairs training opportunity provided to VA employees for continued career growth. Some courses may not be available if they are not in a person’s learning plan or catalogue.

Career Fit

Work Interest

Work Interests refer to the types of work activities that interest you, such as interacting with people, thinking of new ideas, or working with your hands. The chart below shows the Work Interest Profile for this job.

Work Environment

Work Environment refers to the setting in which you like to work, such as inside or outside, in a competitive or supportive environment, or in an environment with a little or a lot of time pressure. The chart below shows the Work Environment Profile for this job.

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